Terms of sale

Last updated: 30 July 2026

Article 1 — Seller

These terms and conditions of sale are entered into between:

Frédéric Silve, sole trader (entrepreneur individuel, EI), trading under the name Les Roses De Lola, registered with the Saint-Malo Trade and Companies Register under SIREN number 492 435 078, with its registered office at 18 rue Edward Durst, 22650 Beaussais-sur-Mer, France.

Email: contact@lesrosesdelola.com
Telephone: +33 7 56 85 56 29

Hereinafter “the seller”.

These terms apply to any consumer making a purchase for non-professional purposes on the store https://lesrosesdelola.com, hereinafter “the customer”.

Article 2 — Scope

These terms set out the rights and obligations of the seller and the customer regarding the products and services offered on the store.

They are available before any order is placed. Confirming an order means accepting them without reservation, in the version applicable on the date of purchase.

The customer confirms that they have the legal capacity required to enter into a contract and make a purchase on the store.

Article 3 — Products and services

The products and services offered are those presented on the store at the time of the order.

They include decorative pieces selected by Les Roses De Lola, together with the Souvenir Connecté®, sent separately by email as a personal QR code that the customer can print or forward to the recipient.

The essential characteristics of the products — in particular their dimensions, materials, colours, components, power supply and conditions of use — are stated on each product page.

Photographs are for illustration. Slight variations in appearance or colour may occur without altering the essential characteristics of the product.

Les Roses De Lola selects the products offered but does not necessarily claim to be their manufacturer.

Article 4 — Souvenir Connecté®

The Souvenir Connecté® is a digital service attached to the orders concerned. Through a personal QR code, it gives access to a page intended to hold a voice message or other content offered by the service.

The QR code is sent separately by email once the order is confirmed. It is not necessarily placed inside the parcel. The customer can print it, slip it into the gift themselves, or forward it to the recipient.

The customer must provide an accurate email address and, if necessary, check their spam folder. In the event of an error or non-delivery, they can contact the seller to have it sent again.

The page associated with the QR code is not intended to be publicly indexed. However, anyone holding the QR code or its link can potentially reach it. The customer is therefore responsible for sharing it with the people of their choice.

The customer remains the owner of the content they record. They authorise only its hosting, technical reproduction and transmission, to the extent necessary for the service to operate.

The customer warrants that they hold the rights and permissions required for the voices, messages, music, images or other content submitted. They undertake not to use the service to publish unlawful, violent, hateful or defamatory content, or content infringing the rights of a third party.

The seller may suspend content that is manifestly unlawful, or whose retention would breach a legal obligation.

The Souvenir Connecté® is provided with no recurring subscription and no scheduled expiry date. The terms “for life” or “eternal” used in marketing communications refer to this absence of a scheduled end date and of any additional subscription.

The seller uses reasonable means to preserve access to the service over time. The customer is nonetheless encouraged to keep a personal copy of the original file. Absolutely uninterrupted availability cannot be guaranteed in the event of maintenance, technical change, force majeure or a legal obligation.

Article 5 — Availability

Offers are valid while stocks last.

If a product becomes unavailable after the order has been confirmed, the customer is informed as soon as possible. The seller may offer an equivalent product, subject to the customer’s agreement, or refund the sums paid.

No replacement product can be imposed on the customer.

Article 6 — Prices, taxes and customs charges

Prices are shown in euros, inclusive of all taxes, unless stated otherwise.

The applicable price is the one displayed when the order is confirmed. The seller may change its prices at any time, with no retroactive effect on orders already confirmed.

Any delivery costs are shown before the order is confirmed.

Some products may be shipped directly from a country outside the European Union. Customs duties, import taxes or handling fees may then apply in accordance with the rules in force.

Where these charges are not included in the price paid at the time of the order and must be borne by the recipient, this is brought to their attention before the order is confirmed.

The total amount payable is summarised before the purchase is finally confirmed.

Article 7 — Placing an order

The customer selects the products they want, checks the contents of their basket, enters their details, chooses a delivery method and a means of payment, then accepts these terms before confirming their order with an obligation to pay.

The customer can correct any errors before the final confirmation.

A confirmation summarising the order is sent by email once payment has been validated. The customer should check the information in that confirmation and report any error promptly.

The seller may refuse or cancel an order on legitimate grounds, in particular non-payment, suspected fraud, an obvious pricing error, or a previous unresolved dispute.

Contracts concluded electronically for an amount of 120 euros or more are archived for the statutory period. The customer may request a copy at contact@lesrosesdelola.com.

Article 8 — Payment

Payment is due when the order is placed.

The available means of payment are those displayed at checkout. Payments are handled by secure providers. The seller has no access to the customer’s full bank details.

Where instalment payment with Alma is offered, acceptance remains subject to Alma’s conditions and decision. The applicable conditions are given to the customer before the financing is confirmed.

If payment is refused, or the sums due cannot be collected, the order is not confirmed.

The products remain the property of the seller until the order has been paid in full.

Article 9 — Delivery

Orders are usually prepared and shipped within two to three working days, unless stated otherwise on the product page.

The estimated delivery time is shown on the product page and before the order is confirmed. Where no specific time is given, delivery takes place within thirty days of the order at the latest.

The seller delivers to mainland France and to the European Union countries offered at checkout.

Some products may be shipped directly by a logistics partner. This arrangement does not reduce the seller’s responsibility towards the customer.

The risk of loss or damage remains with the seller until the customer, or a person designated by them, takes physical possession of the product.

In the event of delay, the customer may ask the seller to deliver within a further reasonable period. If that new period is not met, the customer may cancel the order in writing.

Where the delivery date is an essential condition of the purchase and the seller was told so before the order, the customer may cancel immediately if that date is not met.

Where an order is cancelled for failure to deliver, the sums paid are refunded within a maximum of fourteen days.

On receipt, the customer is advised to check the condition of the parcel and the product. Any problem can be reported to contact@lesrosesdelola.com, with photographs where possible. This recommendation does not limit the legal guarantees.

Article 10 — Statutory right of withdrawal

Under article L.221-18 of the French Consumer Code, the customer has fourteen days from receipt of the product to exercise their right of withdrawal, without having to give a reason.

For a digital service ordered separately, the period runs from the conclusion of the contract, subject to the exceptions provided for by law.

The request must be made by a clear statement:

The customer may use the model form set out at the end of these terms, without being obliged to do so.

The product must be returned within fourteen days at the latest of sending the withdrawal request. The direct cost of returning the goods is borne by the customer.

The customer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product.

The seller refunds all sums paid, including standard delivery costs, within fourteen days of being notified of the withdrawal.

The refund may be withheld until the product has been recovered, or until proof of its dispatch has been received, whichever is the earlier.

The refund is made using the same means of payment as the one used for the order, unless the customer agrees otherwise.

Sending or using the Souvenir Connecté® does not automatically remove the right of withdrawal applicable to the associated physical product.

Article 11 — 30-day commercial return guarantee

Independently of the fourteen-day statutory right of withdrawal, Les Roses De Lola grants a commercial guarantee allowing a physical product to be returned up to the thirtieth day following its receipt.

Between the fifteenth and the thirtieth day, the product must be returned complete, undamaged and in a condition that allows it to be resold. Return costs are borne by the customer.

Once the product has been received and checked, its price is refunded within a maximum of fourteen days. Any additional costs linked to a particular delivery method are not refunded under this commercial guarantee.

This guarantee never limits the statutory right of withdrawal, nor the legal guarantees of conformity and of hidden defects.

Article 12 — Legal guarantees

The seller is answerable under the legal guarantees.

Any claim should be sent to:

Frédéric Silve EI – Les Roses De Lola
18 rue Edward Durst
22650 Beaussais-sur-Mer, France
Email: contact@lesrosesdelola.com
Telephone: +33 7 56 85 56 29

The consumer has two years from delivery of the goods to invoke the legal guarantee of conformity when a defect appears. During that period they must establish that the defect exists, but not when it appeared.

Where a sales contract provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that content or service throughout the supply period provided for.

The seller must provide the updates needed to keep the goods and the digital service in conformity, where applicable.

The consumer may request repair or replacement of the goods. Bringing the goods into conformity must be free of charge, without major inconvenience, and within thirty days of the request.

Where goods are repaired under this guarantee, the original guarantee is extended by six months.

If the consumer requests a repair but the seller imposes a replacement, a new two-year guarantee runs from the replacement.

The consumer may keep the goods and obtain a price reduction, or end the contract and return the goods, where:

  • the seller refuses repair or replacement;

  • bringing the goods into conformity takes more than thirty days;

  • the repair or replacement causes major inconvenience or leaves costs with the consumer;

  • the defect persists after an attempt to bring the goods into conformity.

A price reduction or termination of the contract may be immediate where the defect is sufficiently serious. Termination is not, however, available where the defect is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period.

These rights arise from articles L.217-1 to L.217-32 of the French Consumer Code.

A seller who obstructs the legal guarantee of conformity in bad faith is liable to the penalties provided for by article L.241-5 of the French Consumer Code.

The consumer also has the benefit of the guarantee against hidden defects provided for by articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect.

That guarantee allows the consumer to keep the goods with a price reduction, or to obtain a full refund on returning them.

Article 13 — Liability and force majeure

The seller remains responsible for the proper performance of the order, including where preparation or shipping is entrusted to a supplier or a logistics partner.

The seller cannot, however, be held liable for damage resulting from improper use of the product, failure to follow the instructions, a modification made by the customer, or a use clearly unrelated to the purpose of the product.

The customer is responsible for the content they record or submit through the Souvenir Connecté®, and for any deliberate sharing of their QR code.

The seller’s liability continues to apply where unauthorised access results from a failure of its own security obligations.

Neither party can be held liable for a delay or failure to perform directly caused by an event of force majeure within the meaning of article 1218 of the French Civil Code.

Article 14 — Personal data

Frédéric Silve EI – Les Roses De Lola is the controller for the data processing needed to manage orders, payments, deliveries, customer service and the Souvenir Connecté®.

How data is collected, used, retained and protected is set out in the Privacy Policy available on the store.

Voice recordings and other content entrusted to the Souvenir Connecté® are processed solely to provide and maintain the service, subject to the applicable legal obligations.

Where content concerns another person, the customer declares that they have obtained that person’s agreement where it is required, in particular for recording or sharing their voice.

The customer may exercise their rights of access, rectification, erasure, objection, restriction and portability by writing to contact@lesrosesdelola.com.

They may also lodge a complaint with the Commission nationale de l’informatique et des libertés at https://www.cnil.fr.

Article 15 — Intellectual property

The elements present on the store — in particular the texts, photographs, videos, logos, names, graphics and distinctive signs — are protected by intellectual property law.

Les Roses De Lola and Souvenir Connecté® are distinctive signs which may not be used without authorisation.

Buying a product or using the service gives the customer no ownership right over the elements of the store or over the Souvenir Connecté® technology.

The customer keeps whatever rights they hold in their own messages and recordings.

Article 16 — Customer service and complaints

For any question about an order, a delivery, a return, a guarantee or the Souvenir Connecté®, the customer can contact:

Les Roses De Lola
Email: contact@lesrosesdelola.com
Telephone: +33 7 56 85 56 29
Address: 18 rue Edward Durst, 22650 Beaussais-sur-Mer, France

Any complaint should state the order number and include the information needed to handle it.

Article 17 — Consumer mediation

In the event of a dispute, the customer must first send a written complaint to contact@lesrosesdelola.com.

In accordance with the provisions of the French Consumer Code on consumer dispute mediation, after having approached the seller and in the absence of a satisfactory response, the consumer may use a mediation procedure free of charge with:

CM2C
49 rue de Ponthieu
75008 Paris, France
Telephone: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

Article 18 — Governing law and jurisdiction

These terms are governed by French law.

A consumer residing in another European Union country retains the benefit of any more protective mandatory provisions applicable in their country of residence.

Failing an amicable settlement or mediation, the dispute may be brought before the competent court in accordance with the applicable legal rules. No jurisdiction imposed exclusively by the seller applies to the consumer.

Article 19 — Amendment and language

The applicable terms are those accepted by the customer at the time of the order.

The seller may amend these terms for future orders. Amendments have no retroactive effect on orders already concluded.

The language of the contract is French. In the event of a translation, the French version prevails, subject to the mandatory provisions applicable to the consumer.

Model withdrawal form

Please complete and return this form only if you wish to withdraw from the contract.

To:

Les Roses De Lola
18 rue Edward Durst
22650 Beaussais-sur-Mer, France
contact@lesrosesdelola.com

I hereby give notice of my withdrawal from the contract for the sale of the following product or service:

Product or service:

Order number:

Ordered on:

Received on:

Consumer’s name:

Consumer’s address:

Consumer’s signature, only if this form is sent on paper:

Date: