Shipping policy
Last updated: 30 July 2026
1 — Two elements sent separately
An order associated with the Souvenir Connecté® includes two elements sent separately:
The Souvenir Connecté®
After the order is confirmed, a first email contains the link to record the voice message. Once the message has been recorded, a second email contains the personal QR code. The customer can print this QR code, place it inside the gift or send it to the recipient.
Les Roses De Lola does not place the QR code inside the parcel.
If it has not arrived, the customer should check their spam folder and then contact contact@lesrosesdelola.com.
The physical product
The physical product is prepared and then shipped separately to the delivery address provided when the order was placed.
2 — Order processing
Orders are usually prepared and dispatched within two to three business days after payment is confirmed, unless a different time is stated on the product page.
Orders placed during a weekend or public holiday begin processing on the next business day.
Processing time refers to order preparation. It does not include the parcel transit time.
3 — Delivery areas
Les Roses De Lola delivers to mainland France and to the European Union countries offered at checkout.
A destination that does not appear when entering the delivery address is not served.
Deliveries to overseas territories or countries outside the European Union are possible only when expressly offered during checkout.
4 — Estimated delivery times
Typical delivery times are:
Mainland France: eight to fifteen business days after dispatch;
European Union: ten to twenty business days after dispatch.
The estimated time applicable to each order is shown on the product page or before the order is confirmed.
If no specific time is given, delivery takes place no later than thirty days after the order.
Times may vary depending on the destination, carrier, customs checks, peak periods or an event beyond the seller’s control.
5 — Delivery charges
Standard delivery is free, with no minimum purchase, in mainland France and in European Union countries offered at checkout.
If a different or faster delivery method is available, its price is shown before the order is confirmed.
Les Roses De Lola does not add any extra delivery charge after purchase has been confirmed.
6 — Shipping origin and customs charges
Some products may be shipped directly by a supplier or logistics partner located outside the European Union.
This arrangement does not change Les Roses De Lola’s responsibility towards the customer.
Depending on the product’s origin and the applicable regulations, customs duties, import taxes or handling charges may be payable.
Where these charges are not included in the price paid and must be paid by the recipient, this is stated before the order is confirmed.
7 — Order tracking
When tracking is available, an email with the tracking number or link is sent after dispatch.
It may take some time for the first information to appear on the carrier’s website.
An order containing several products may be shipped in several parcels. Each parcel may have its own tracking number and arrive on a different date.
The customer can also check their order status on the tracking page available in the store.
8 — Delivery address
Before confirming the order, the customer must carefully check their name, address, postal code, city, country, telephone number and email address.
A request to change these details should be sent promptly to contact@lesrosesdelola.com.
Once the order has been prepared or shipped, it may no longer be possible to make a change.
If a parcel is returned because the customer provided an incorrect or incomplete address, any cost of reshipping may be charged to them after they have been informed and agreed.
9 — Delivery delays
If the stated delivery time is exceeded, the customer should contact contact@lesrosesdelola.com and provide their order number.
Les Roses De Lola will check tracking and contact the carrier or logistics partner concerned.
The customer may request delivery within a reasonable additional period. If that new period is not met, they may cancel the order in writing.
If the delivery date was an essential condition of the purchase and the customer had stated this before ordering, they may request immediate cancellation in the event of a delay.
After a valid cancellation for failure to deliver, the sums paid are refunded within a maximum of fourteen days.
10 — Parcel lost or marked as delivered
If tracking stops updating, the parcel appears to be lost, or it is marked as delivered but has not been received, the customer should contact contact@lesrosesdelola.com.
Les Roses De Lola will open an investigation with the carrier or logistics partner.
The risk of loss or damage remains with the seller until the customer or a person designated by the customer takes physical possession of the parcel.
11 — Damaged product or parcel
On delivery, the customer is advised to check the condition of the parcel and product.
If the product is damaged, incomplete, incorrect or faulty, the customer should contact contact@lesrosesdelola.com as soon as possible and include:
their order number;
a photograph of the parcel;
a photograph of the product;
a description of the problem.
Reporting the issue within forty-eight hours makes the case easier to handle, but this period does not limit the customer’s statutory guarantees.
Depending on the situation, Les Roses De Lola will offer repair, replacement, a price reduction or a refund in accordance with the applicable rules.
12 — Contact
For any question about dispatch or delivery:
Les Roses De Lola
Email: contact@lesrosesdelola.com
Telephone: +33 7 56 85 56 29
Address: 18 rue Edward Durst, 22650 Beaussais-sur-Mer