Frequently Asked Questions (FAQ)

Les Roses De Lola

The Souvenir Connecté®

What is the Souvenir Connecté®?

The Souvenir Connecté® is Les Roses De Lola’s signature service. It lets you pair a personal voice message with a gift using a QR code.

Is the Souvenir Connecté® included with every order?

Yes. The Souvenir Connecté® is included with every Les Roses De Lola order at no extra cost.

Do I need to install an app?

No. Recording and listening take place in a web browser on a phone or computer. No dedicated app is required.

When will I receive the instructions and my QR code?

After your order is confirmed, you will receive an email inviting you to record your voice message using a personal link. Once the message has been recorded, a second email will send you the QR code for the recording. Please also check your spam folder.

How long can the voice message be?

The voice message can be up to 3 minutes long.

How can I keep my message safe over time?

Keep an independent copy of the recording on more than one storage medium and save the email containing your personal link. The QR code makes access easier, but should not be your only backup.

Do I have to pay a subscription to listen to the message?

No. Neither the purchaser nor the recipient needs a listening subscription. The Souvenir Connecté® is included with every Les Roses De Lola order at no extra cost.

Is the voice message public?

No. The private page is not intended to be publicly indexed. However, anyone with the QR code or link can open it, so do not share them publicly if the message is personal.

Which devices are compatible?

The page opens in a web browser on an internet-connected smartphone, tablet or computer. The personal link sent by email also provides access if scanning the QR code is not possible.

Is the QR code placed inside the parcel?

The QR code is not placed inside the parcel. After the order is confirmed, the purchaser receives an email with the recording link. Once the message has been recorded, a second email contains the QR code. The purchaser can then print the code or share it with the recipient at the chosen time.

QR code or NFC: which should I use?

The gifts currently offered by Les Roses De Lola use a personal QR code. NFC is not required. The QR code and its link open the same page in a browser, without a dedicated app.

Will the QR code arrive at the same time as the gift?

No. The recording link is sent in a first email after the order is confirmed. The QR code is sent in a second email once the message has been recorded. The physical gift is delivered according to the estimated delivery time shown on its product page.

Orders & Delivery

What are the delivery times?

Delivery times vary by product. The estimated time is shown directly on each product page.

Can I track my order?

Yes! As soon as your order is dispatched, you will receive an email with a tracking number so you can follow your parcel in real time.

Do you deliver outside France?

We deliver in France and to the European countries available in our destination selector.

Returns & Refunds

What is your returns policy?

You have 30 days after receipt to return an unused item in its original packaging, including the 14-day statutory withdrawal period. Contact us through our Contact page to start a return.

How do I get a refund?

Once the return has been received and checked, the refund is issued to your original payment method within 5 to 10 business days.

Payment & Security

Which payment methods do you accept?

We accept bank cards (Visa, Mastercard and American Express), PayPal, Apple Pay, and payment in 3 or 4 instalments with Alma. All payments are secured through Shopify Payments.

Is my bank information secure?

Absolutely. Our store uses SSL and Shopify Payments, one of the world's most secure payment systems. We never store your bank details.

Our Products

What is the difference between an eternal rose and a soap rose?

A preserved natural rose is a real flower that has been stabilised. An artificial rose is a decorative item made from other materials; some models have LED lighting. A soap rose is a scented decorative rose. Our “Eternal Roses” collection may include several of these categories, so always check the composition of the model you choose. Discover a preserved natural rose or our soap roses.

How can I tell whether a rose is a real preserved rose or a decorative rose?

The exact material is always listed in the “Product details” section of each product page. If you are unsure before buying, please contact us.

Do eternal roses need care?

No water or special lighting is needed. Simply avoid excessive humidity and direct sunlight to preserve their appearance.

Can the gift sets be personalised?

Are the products guaranteed?

Yes. Every product is carefully selected before being offered in our store. If there is a problem, contact us through our Contact page.

Gifts & Occasions

Do you offer gift wrapping?

Our gift sets are presented in an elegant case designed to create a premium experience from the moment they arrive.

Can I add a personal message?

Yes. The Souvenir Connecté® included with every order lets you record a voice message. For a specific written message request, contact us through our Contact page.

Contact

How can I contact you?

You can reach us through our Contact page. We reply to all enquiries within 24 to 48 business hours.

Choosing a gift with a voice message

Which gift lets me give someone my voice?

Les Roses De Lola gifts come with the Souvenir Connecté®, included with every order. It lets you record up to 3 minutes of audio, accessible by QR code in a browser. Choose your gift from our gift catalogue.

Where can I find official information about the brand and the service?

Our official Les Roses De Lola information sheet presents the brand, the features of the Souvenir Connecté® and the different materials used.

Choosing a rose and a gift for your search

Which floral gift should I choose for a man?

Start with the style he prefers. The Gifts for Men collection brings together models suited to that idea. For a real preserved natural flower under a glass dome, discover Le Petit Prince. For a decorative creation with LED lighting, see La Lueur and check the selected model’s features.

Which soap rose bouquet should I choose?

The format depends on the effect you want: the heart-shaped box of 11 roses is compact, the bouquet of 18 roses features a colour gradient, and the bouquet of 19 roses offers a fuller arrangement. Check each product page for available colours and the current price.

Can soap roses be used for washing?

It depends on the model and its instructions. Some soap roses are intended for decoration; only use one for bathing or washing if the product page explicitly says it is suitable. Explore the arrangements in the Soap Roses collection.

Do LED rose lights run on batteries?

The power source varies by model. For Le Dôme des Deux Roses, the LEDs run on batteries, which are not included. Always check the power section on the selected product page before ordering.

How much does an eternal rose under a dome cost?

The price varies according to the type of flower, the number of roses, the dome size and the base. The current price is shown on each product page before you add the item to your cart. Compare the models in the Eternal Roses collection.

Where can I find a real preserved natural rose under a dome?

The material is specified on each product page. Compare La Solitaire and Le Petit Prince, both presented as preserved natural roses, then browse the Eternal Roses collection.

Where can I read customer reviews?

Published reviews are available on the Customer Reviews page. You can also read reviews shown on product pages where available.

Which gift should I choose if I do not know the recipient’s tastes?

The Les Roses De Lola gift card lets the recipient choose the model and colour. It is sent by email; check its product page to choose an amount and review its terms of use.

Where can I find birthday message ideas for a best friend?

Our guide 50 birthday messages for your best friend offers examples you can adapt to your relationship and shared memories.

A voice-message gift for loved ones and special occasions

Which voice-message gift can I choose for under €100?

For a real preserved natural rose under a glass dome, compare La Solitaire, Le Petit Prince and L’Intemporelle. The Souvenir Connecté® is included with the order. Check current prices and delivery times on their product pages.

Can I give a voice message to family, friends or a colleague?

Yes. Adapt the message to your relationship: words from children to grandparents, a memory for a brother, sister, aunt, uncle, cousin, thanks to a friend, or retirement wishes for a colleague. An adult should accompany children; glass arrangements are decorative and are not toys.

Does the voice message require a Bluetooth speaker?

No. The QR code opens the listening page on an internet-connected device. Some gifts include a Bluetooth speaker, but that feature is separate from the Souvenir Connecté®. The message is not stored in the rose.

Where can I find gift ideas by budget and occasion?

Browse our voice-message gift selection by budget and occasion, then check the materials and features of your chosen model.